Get in Touch with Virgin Bet

The Virgin Bet support team is available around the clock to help with account queries, betting questions, and anything else you need. Here's how to reach us:

• Live Chat — The fastest option. Click the chat icon on any page and you'll be connected to an agent within seconds. Available 24/7.
• Email — For less urgent queries or anything that requires documentation, write to us at [email protected]. We aim to respond within 24 hours.
• Responsible Gambling Support — If you need help managing your betting, our dedicated team is available at the same contact points above, or you can visit BeGambleAware and GamCare directly.

When contacting us by email, please include your registered username or account number so we can locate your account quickly. For account security, we may ask you to verify your identity before discussing certain details.

Virgin Bet is licensed and regulated by the UK Gambling Commission. If you have a complaint that our team hasn't resolved to your satisfaction, you have the right to escalate it to an independent Alternative Dispute Resolution (ADR) service.