Virgin Bet Privacy Policy

Virgin Bet is committed to protecting the privacy of everyone who uses our platform. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

Registration data: Your full name, date of birth, address, email address, and telephone number when you create an account.
Identity verification: Government-issued identification documents and proof of address, required by UK Gambling Commission regulations.
Financial data: Payment method details, transaction history, and deposit and withdrawal records.
Betting activity: Your wagering history, preferences, and any bonuses or free bets associated with your account.
Technical data: IP address, browser type, device identifiers, and session logs collected automatically when you use our site or app.
Communications: Records of any contact between you and our support team, including live chat transcripts and emails.

How We Use Your Data

To operate and manage your Virgin Bet account and process your transactions.
To verify your identity and age, as required by our UK Gambling Commission licence.
To detect and prevent fraud, money laundering, and other financial crime.
To comply with our legal and regulatory obligations, including reporting to the Gambling Commission.
To provide customer support and respond to your queries.
To send you promotional communications where you have consented, or to fulfil contractual obligations.
To monitor your use of the platform for responsible gambling purposes and to intervene where necessary.

Sharing Your Data

We do not sell your personal data to third parties.
We share data with payment processors and identity verification providers to operate the platform.
We may share data with fraud prevention agencies, regulators, and law enforcement where required by law.
Our third-party service providers are contractually bound to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for a minimum of five years after account closure, in line with UK anti-money laundering regulations. After this period, data that is no longer needed for legal or business purposes is securely deleted.

Your Rights

Access: You can request a copy of the personal data we hold about you at any time.
Rectification: You can ask us to correct inaccurate data.
Erasure: In certain circumstances, you can request that we delete your data.
Objection: You can object to processing based on legitimate interests.
Portability: You can request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at [email protected]. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

This policy may be updated from time to time. The current version is always available on this page, and we will notify you of significant changes by email where appropriate.